Just a few days ago, we received a customer’s request message. In the message, the customer expressed his requirements and explained his needs to us. The reason was that the sunshade awning fabric he had purchased elsewhere had problems and he needed our help to modify it.Upon receiving this request from the customer, it attracted great attention from our company. Immediately, the company arranged professional technicians to get in touch with the customer and inquired about his needs in detail.
What did we do after receiving the message
After the initial communication with the customer, the customer agreed to send the product to us by mail for repair. The moment we received the package mailed by the customer, the whole team entered a “battle state”. Every department had made corresponding work arrangements in advance. During this period, the busiest one was the procurement department. They raced against the clock to contact high-quality suppliers around the world to search for suitable repair materials and spare parts, striving to gather all the necessary repair materials in the shortest time. Meanwhile, the technical department also drew on their years of experience and referred to the international cutting-edge sunshade awning fabric repair technologies to quickly finalize an innovative repair plan.
After receiving the product
On the one hand, in view of the damage to the marine canvas, the best marine canvas was selected for splicing to ensure the improvement of the durability of the repaired parts. When choosing marine canvas, the durability, waterproofness and ultraviolet resistance are the most concerned aspects for marine canvas products used on ships. Therefore, we selected the thickest and best marine canvas of our company, which features excellent waterproof and ultraviolet resistance. On the other hand, for the stitching issue, a special waterproof industrial synchronous sewing machine was used for sewing. Paired with our waterproof marine canvas, it fully restored the waterproof and sealing properties of the awning fabric. The repair process was like a meticulously choreographed stage play, and every craftsman was a highly skilled protagonist. They first gently removed the damaged parts and carried out special pretreatment on the worn areas to ensure the perfect fusion of the new and old materials. Then, with fine stitches and tough waterproof threads, they pieced the fabric together seamlessly, and each stitch was filled with dedication to quality
After completion
After several days of unremitting efforts, the repaired sunshade awning fabric looked brand new. During the strict quality inspection process, it successfully passed all the indicator tests and was waiting to be sent back in an almost perfect state. When the repackaged awning fabric was mailed to the customer, we soon received feedback from the customer. The customer sent a panoramic video of his small courtyard, and in the video, the modified awning fabric could be seen. From the customer’s words, we could feel his joy.
This special experience not only won a loyal international customer for the company but also significantly enhanced the reputation of the company’s fabrics
Problems Encountered During the Process
Before the goods were received, there were uncertainties about the product fabric, hesitations in material selection, and incompatibilities of small accessories. However, through our unremitting efforts, we finally managed to solve the problems and handed in a perfect piece of work.
